Terms & Conditions

Terms and Conditions

These Terms and Conditions ("Agreement") form a legally binding contract between Stargaze Bingo ("we" or "us"), the website operator, and you ("you" or "user"). By accessing and using our platform, you agree to be bound by these terms.

Acceptance of the Terms

By registering an account, creating a login, or placing bets on our platform, you confirm that:

• You have read and understood this Agreement.
• You are at least 18 years old (or the minimum age required in your jurisdiction).
• You agree to abide by all applicable laws and regulations.
• You acknowledge that we reserve the right to modify these terms at any time.

Eligibility Requirements

You must be a resident of a country where online gaming is permitted. We may, at our discretion, restrict access or participation from certain countries.

Minimum Age Requirement

To use our platform, you must be at least 18 years old (or the minimum age required in your jurisdiction). If we discover that you are underage, we reserve the right to suspend or close your account.

Geographic Restrictions

We may not offer services in all countries. You confirm that:

• Your country of residence allows online gaming.
• We have a valid license for operations in your region (where applicable).

Account Registration Rules

1. When registering an account, you must provide accurate and complete information.
2. You will receive a unique username and password upon successful registration.
3. If we suspect any attempt to register multiple accounts or engage in fraudulent activities, we may suspend or close the associated account(s).
4. Accounts can only be registered for personal use; commercial activity is strictly prohibited.

One-Account-per-User Policy

You agree not to create multiple accounts under different names or from the same device, nor will you attempt to deceive us into allowing a single user with multiple profiles. Each individual may register one and only one account on our platform.

Identity Verification and KYC

We reserve the right to request identification verification (KYC) at any time for compliance purposes. This includes:

1. Proof of identity.
2. Proof of address.
3. Documentation confirming age or minimum required age.

You acknowledge that this may be necessary before withdrawals, during gameplay, or due to account inactivity.

Account Accuracy Obligations

You are responsible for ensuring your personal details and contact information remain up-to-date within our system.

Account Security Responsibilities

1. Protecting access credentials (username and password).
2. Preventing unauthorized use.
3. Notifying us of suspected unauthorized activity or security breaches promptly.

Login Credentials and Password Protection

When creating a login, you must:

1. Choose strong unique passwords for all accounts.
2. Store sensitive data securely.
3. Notify us immediately in case of unauthorized access.

Restricted Behaviour and Prohibited Activities

Engaging in the following activities will result in account closure or disciplinary action:

• Collusion with fellow players.
• Hacking or attempting to hack our system, other users' accounts, or network infrastructure.
• Misrepresenting yourself as another user for any purpose.
• Sharing passwords.
• Encouraging minors to gamble.

Multi-Accounting and Fraud Prevention

We take a strict stance against multi-account abuse. Any such activity may result in permanent account closure without warning or refund.

Bonus and Promotion Rules

Bonus terms can be found on the specific bonus page and are governed by these Terms. Bonuses:

1. Carry wager requirements.
2. Can only be claimed for new players (or where explicitly stated otherwise).
3. Have their own withdrawal conditions attached, which may differ from main account conditions.

Wagering and Gameplay Conditions

• Place wagers within the limits set by the platform or game rules.
• Avoid match-fixing, betting against our company, or attempting to manipulate games' outcomes in any way.
• Do not participate if you suspect fraud, hacking, or cheating; notify us promptly instead.

Bonus Abuse Prevention

Bonus abuse is defined as attempts:

1. To claim multiple bonuses for one person within a short timeframe.
2. To wager large amounts solely on bonus funds without placing legitimate bets.
3. Other deceptive practices.

We reserve the right to withhold or void any suspicious activities that may lead us to believe you are attempting to defraud our system.

Deposits and Withdrawals

Please note: The platform operates within normal banking hours for processing withdrawals, deposits, and account activity. Failure to respond with verification details or excessive declined payments may result in suspension of services until further notice from your side.

Withdrawal requests are only approved after successful identity verification (KYC).

Verification before Withdrawals

1. Before processing any withdrawal:

   • We will contact you through email or via our Support Services.
   • If applicable, we require the provision and approval of required KYC documents for compliance purposes.

2. Withdrawals will be made to the original payment method used unless specified otherwise by Stargaze Bingo.

Processing and Review Procedures

1. Upon receiving a withdrawal request:

   • We conduct an internal review for verification.
   • Incomplete or suspect information may cause processing delays until verified fully.

2. If necessary, we contact you through email or our Support Services.

3. For further assistance with claims, disputes, or related issues:

a) Log in to your account and submit a support request using the form within.

b) Reach out via telephone (available 24/7).

c) Direct mail service for especially sensitive matters only.

Responsible Gambling Expectations

1. We expect all users:

   • To gamble responsibly.
   • Not attempt self-deception or otherwise deny consequences of their actions.

2. Our system offers tools to support responsible gaming, such as reality checks and time-outs.

3. Stargaze Bingo is not required but we have opted for providing access to GamCare.org, a reputable external resource that focuses on helping those affected by problem gambling.

Self-Exclusion and Account Restrictions

You agree:

1. To notify us of your intention to exclude yourself from gameplay at any time.
2. Not circumvent self-exclusion using secondary accounts or attempting alternative services.

Self-exclusions apply for periods up to 6 months, unless a shorter period is stated on the exclusion request form provided by you.

Game Fairness and RNG Systems

We utilize Random Number Generators (RNGs) governed under strict regulations. All games are monitored independently at our initiative for fairness and randomness.

Technical Interruptions or Voided Gameplay

During periods of technical downtime, interrupted gameplay, or where an issue significantly impacts user experience:

a) Refunds will be considered after analysis with support teams if all requirements have been fulfilled.

b) Users who initiate transactions during the event may lose access to such actions until resolution.

Suspension or Closure of Accounts

Stargaze Bingo reserves the right at any time without advance notice (except where explicitly stated otherwise) to terminate your account due:

a) Lack of usage activity over an extended period and a final written warning.

b) Clear evidence suggesting gaming for self-amusement has turned into commercial use.

c) Suspected cases of underaged participation or fraudulent behavior, such as multi-accounting; the affected party will not receive reimbursement.

d) Breach of terms with regard to financial responsibility - your account will immediately be terminated until proven innocence.

Intellectual Property and Platform Ownership

All rights to our content, technology (including all algorithms), graphics, logo design, text copy and their compilation are exclusively reserved by Stargaze Bingo.